A Retentions Officer position is available in Pinetown, Durban, Kwazulu Natal, South Africa.
R7 000 – R9 000 per month
In this key customer care role, the Retentions Officer will handle calls from customers potentially cancelling their online courses across all online brands.
The Retentions Officers is to listen patiently and empathetically, track information and apply consultative skills regarding courses and pricing.
You will be required to use problem solving ability not only to diffuse situations but point out the various benefits through studying on our online platform which will result in retaining the students.
Duties and Responsibilities:
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