Repairs Coordinator Full Time Jobs

Repairs Coordinator position available in Alberton.

Are you highly organised, enjoy solving problems, and take pride in keeping every repair moving smoothly from start to finish?

Our client in Elandsfontein is looking for a dynamic, organised and customer-focused Service & Repairs Coordinator to join their team.

You’ll be responsible for coordinating the full repair process, from initial bookings and quotations through to job tracking, customer follow-ups and final completion. You’ll also keep customers and branches informed throughout the process, ensuring each repair is handled efficiently and professionally.

Requirements:

• Grade 12, Relevant qualification in Administration, Operations, Customer Service or a related field will be advantageous
• Computer literacy, including Microsoft Office
• 2–3 years’ experience in an administrative or coordination role
• Experience in a repairs, workshop, technical or service environment will be advantageous
• Experience with quotations, invoicing and job tracking

Duties and Responsibilities::

• Booking in and registering all professional repairs received from customers and branches.
• Coordinating and monitoring repairs from receipt through to completion and return.
• Liaising with the Workshop regarding repair evaluations, progress and completion dates.
• Preparing and sending repair quotations to customers and branches.
• Following up on outstanding quotations and obtaining customer/branch approval.
• Maintaining an accurate repair schedule and monitoring outstanding repairs.
• Handling customer and branch queries relating to repairs, quotations and turnaround times.
• Coordinating the movement of repairs between branches, the Workshop, suppliers and external service providers.
• Coordinating instruments sent for calibration and monitoring completion and return dates.
• Ensuring completed repairs are correctly processed for invoicing and dispatch.
• Preparing daily and periodic reports on repairs, quotations and outstanding work.
• Assisting with monthly Workshop stock takes and re-order requests.
• Coordinating certification and documentation for Intrinsically Safe Instruments where required.
• Maintaining accurate repair records and documentation.
• Following up on repairs that have not received approval within the required period and arranging their return where necessary.
• Performing any other duties reasonably required for the effective operation of the Repairs and Workshop function