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Remote Technical Support Consultant – Pretoria
Salary: R20 000 – R35 000 depending on experience
Our large Information Technology client, are currently looking for a Fully Remote Technical Support Consultant to start as soon as possible.
JOB PURPOSE
Our client is looking for a customer-focused, detail-orientated support consultant that will be expected to provide first and second tier user support to clients and partners. This position is by no means a boring helpdesk role, but instead is a highly consultive support role that requires you to apply your Business Analysis skills
Qualifications, Knowledge and Experience Required:
- Matric
- Minimum 3 year Diploma or Degree
- SQL or other DML experience
- Knowledge & experience with XML & HTML file structures
- 3years+ working experience in an IT Applications Support Environment
- MS Office experience (specifically Advanced Excel, Project, PowerPoint & Visio)
- Support/Call Centre Experience
- Knowing about Project and Portfolio Management Software would be a major advantage
Duties include, but are not limited to:
- Provide written and verbal user support to clients
- Coordinate and manage all support activities (first, second and third line) aiming for rapid results
- Manage user satisfaction and expectations
- Designing, implementing and conducting training on sustainable solutions (including the use of our API)
- Liaise with internal/external DevOps teams
- Assist in Marketing drives and initiatives through your interaction with users
- Provide support on a wide variety on internal projects
