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Remote IT Technical Support – Pretoria
A Remote IT Technical Support Consultant position is available in Pretoria, Gauteng, South Africa.
Salary: R20 000 – R35 000 depending on experience plus laptop and other benefits
Our large Information Technology client, are currently looking for a Fully Remote IT Technical Support Consultant to start as soon as possible.
Job Purpose:
Our client is looking for a customer-focused, detail-orientated support consultant that will be expected to provide first and second tier user support to clients and partners.
This position is by no means a boring helpdesk role, but instead is a highly consultive support role that requires you to apply your Business Analysis skills.
Qualifications, Knowledge and Experience Required:
- Matric
- Minimum 3 year Diploma or Degree
- SQL or other DML experience
- Knowledge & experience with XML & HTML file structures
- 3 Years+ working experience in an IT Applications Support Environment
- MS Office experience (specifically Advanced Excel, Project, PowerPoint & Visio)
- Support/Call Centre Experience
- Knowing about Project and Portfolio Management Software would be a major advantage
Duties include, but are not limited to:
- Provide written and verbal user support to clients
- Coordinate and manage all support activities (first, second and third line) aiming for rapid results
- Manage user satisfaction and expectations
- Designing, implementing and conducting training on sustainable solutions (including the use of our API)
- Liaise with internal/external DevOps teams
- Assist in Marketing drives and initiatives through your interaction with users
- Provide support on a wide variety on internal projects
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