At Content+Cloud we help our clients to succeed and to transform the way their businesses operate, the way their users work, and provide them with flexible and secure platforms with which to do it.
Our portfolio of Professional and Managed Services enables our clients to truly leverage the power of Microsoft’s three clouds: Microsoft 365, Azure and Dynamics 365.
As our reputation has grown over the years, we’ve been able to attract exceptionally talented individuals. Whether they are a world-renowned technology specialist or a highly skilled member of a 24/7support team, all our people are driven by a desire to deliver success for our clients.
To support our growth, we are now seeking to recruit an experienced Remote IT Manager to join our Managed Services Function. This person will be responsible for delivering in-depth RCA across a wide spectrum of technologies in collaboration with other engineers in the Managed Services team.
Reporting to the Managed Services Team Leader, the Remote IT Manager will assume a virtual IT Manager role for a number of clients’ IT systems where service delivery and NOC monitoring has been outsourced.
As well as providing a proactive and preventative element to the Managed Services team, the Remote IT Manager is also expected to act as a technical escalation point. They will be responsible for documenting weekly and monthly reports and health checks for Content + Cloud clients, developing a proactive approach to managing our clients’ IT infrastructure.
Key Duties and Responsibilities:
Location and Environment
This role will be based out of our Century City offices in Cape Town, however you will work amongst a team split across our UK offices.
At Content+Cloud we look for a particular kind of person. Someone who likes nothing better than helping others to achieve their goals. Someone who is driven by a desire to go the extra mile for our clients, focusing on the little things that make a big difference. Someone who loves technology, not for its own sake, but for what it can deliver – in terms of organisation.
This is the real Content+Cloud difference: the mindset of our people.
We see every client challenge as an opportunity for fresh thinking, and every client journey as an adventure.
Required Skills and Capabilities
The ideal candidate will have/be:
Desired, but not essential:
Salary dependent on experience
Working hours will be 40-45 hours per week (Monday to Friday, between the hours of 8am and 6pm – based on UK time)
Role based out of our Century City offices (currently working remotely)
20 days’ annual leave
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities…)
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at firstname.lastname@example.org
Tagged as: managed services; noc; service desk
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