A Quality Assurance Officer (Call Centre) position is available in Johannesburg, Gauteng, South Africa.
R7 000 – R9 000 per month
The QA ensures that all advisors use the same script, aftercall procedures and accountability standard.
QA will periodically review sales data, customer surveys and call logs.
They will use the information to ensure that company sales and service goals are in alignment with quality standards.
Duties and responsibilities:
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