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Product Support (Construction Excavators) – Boksburg
A Product Support (Construction Excavators) position is available in Boksburg, Gauteng, South Africa.
Qualified Mechanic/Hydraulic/Electrical Artisan with minimum 5 years’ Earth Moving Equipment experience (electrical and hydraulic trouble shooting and fault finding) preferably with Construction Excavator knowledge, required to provide specialist support to dealer networks and end-users and to upskill stakeholders through technical and system training.
Minimum Requirements:
- Qualified Artisan – Mechanical / Electrical / Hydraulic essential
- Engineering Certificate essential
- Facilitator training essential
- Minimum 5 years’ Earth Moving with Electrical and Hydraulic experience essential
- Minimum 5 years trouble shooting and fault finding experience essential
- Valid driver’s license required
Responsibilities:
- Product support and technical support to Dealer Network
- Assist Dealer with technical enquiries and technical problems
- Investigate Field Information Reports (FIR) to identify notifications
- Determine cause of problem and submit FIR to factory for customer assistance and feedback
- Receive and enforce service bulletin instructions to ensure compliance
- Provide technical support (verbal and physical) to ensure continuous operations
- Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality
- Regular site visits to advise clients and dealers of possible problems
- Warranty claims – assist Warranty Coordinator with technical queries to judge warranty claims
- Perform 1st judge function on warranties
- Conduct trend analysis on all warranty claims to identify possible breakdown trends
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