The leadership of Program Management Office (PMO) is performed by a PMO Manager. The role of the PMO Manager is to lead the Project Management Office and to assist in developing the tools, templates and procedures used in managing transactional implementations across the organisation for existing and new clients and partners. The PMO Manager is accountable for monitoring all of the schedules, timelines, artifacts and for resolving relevant delivery issues. The PMO serves as the primary contact point for integration, issues tracking, escalation and resolution with regards to orders and supplementary activites. The PMO Manager works closely with the Senior Delivery Manager, IT Operations Manager, and Service Delivery Manager to effectively manage operational stability and ensure relevant initiatives are delivered on time and on budget.
The PMO Manager will work with the support, sales and service delivery teams to balance the needs of the customers with the timelines of any order or transition. The PMO Manager will also assist in the integration with existing or transforming business processes and non-IT orders.
This role is also responsible for the management of the provisioning process. Liaising with partners, suppliers and internal staff to provision new phone numbers and port existing numbers. This includes providing subject matter expertise to the Project Analysts and Intern staff, supporting and coaching them to be able to manage porting and new number requests independently.
Project Analysts and Interns staff the support process for tracking, monitoring and overseeing the delivery of new orders. The criteria for new orders can vary greatly from company to company, but some of the typical determination criteria are:
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
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