Operations Director Full Time Permanent

Operations Director – Cape Town

An Operations Director position is available in Cape Town, Western Cape, South Africa.

R950 000 – R1 360 000 per annum, Total Cost to Company

Benefits: Medical Aid after probation period and guaranteed annual bonus

Duration: Permanent

For seven years this US based Digital Marketing Agency has been named the #1 place to work and they are opening two new offices in South Africa. The company offers a competitive salary, performance bonuses, on-going learning bonuses and world-class digital marketing training. They offer stability, with most of their staff being with the company for more than nine years!!

The ideal candidate for the Operations Director position must fit into their positive, “can do” environment, you should be the type of person who is ambitious, passionate and likes to “make things happen”!! Happy to get involved, working for the success of not just yourself but all of those around you!

Minimum Requirements – Operations Director:

• Bachelor’s Degree in Business Administration or relevant field
• 5+ Years at a Digital Agency (Preferred) or 7+ Years of Digital Marketing experience
• 10+ Years managing a team or department, including management (senior leadership experience)
• Experience managing day-to-day operations and Client Success
• Experience running and scaling a large team (100+ preferred)
• Experience with business development and/or digital strategy
• Experience developing a team – ideally with a rapidly growing team and have played a key part in helping grow a company and its talent
• Experience in high growth environments at both regional and global levels
• Experience personally managing campaigns with at least several digital marketing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing and Local SEO

Duties and Responsibilities – Operations Director:

• Serve as a member of the senior-level management team, leading by example every day
• Ensure a positive work environment
• Coach / Mentor key talent to grow and develop team members into higher level roles, maximizing their impact
• Provide strategic advice to the US Senior Management team
• Help achieve short- and long-term objectives globally
• Develop and execute the company’s business strategies in order to attain goals
• Ensure smooth daily operations by overseeing all administrative functions as well as company initiatives and projects
• Manage IT and other vendors supporting South African operations
• Develop and employ strategies for employee and client retention
• Drive the company’s operating capabilities to surpass customer satisfaction and retention; employ client success strategies and help facilitate client triage for both US and Global clients
• Develop, establish and guide the execution of company operating policies to support overall company objectives while controlling company costs
• Work in partnership with Leadership to implement new processes and approaches to implement business strategies and achieve our strategic vision/plan
• Advise senior management on how to continue growing the South Africa entity/team
• Drive the internal growth of the team and external growth of client base and retention (Help scale the current South Africa team from ~25 to ~100 employee team); recruitment, interviewing and hiring new team members
• Oversee and help facilitate smooth onboarding for new team members
• Manage the daily performance of the team to drive focus and results
• Oversee and manage professional training and development
• Measure and report on operational performance and develop plans to improve relevant key performance indicators
• Motivate and provide leadership to junior management team as well as both tenured and junior level employees in the Cape Town/Johannesburg, South Africa office (manage direct reports).
• Complete performance reviews and supervise the work of the team providing guidance and motivation to drive maximum performance; Reward performance, prevent issues and solve problems
• Lead the performance management process that measures and evaluates progress against goals
• Manage individual performance by establishing annual development plans and goals for team members and provide ongoing coaching
• Ensure the company continues to make profits and help facilitate growth for our South Africa team
• Help set growth strategies through performance marketing for clients employing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing, Local SEO

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