Network Operations Center (NOC) Engineer
R18 000 – R20 000 per month
Seeking a highly skilled NOC engineer with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging network computing issues and is accustomed to leveraging technical training opportunities to improve their skills.
Responsible for maintaining user uptime and improving their computing experiences through proactive remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include identifying hardware, network and service problems and working within a structured problem management and resolution process to remediate them within established SLAs and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting, and troubleshooting customer network and computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote network environment support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing, and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.
This Position Entails:
The Successful Candidate must be:
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