Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Administration / Office Jobs / Hospitality Jobs / Hotel Jobs

Lodge Front Desk Full Time Permanent

Lodge Front Desk – Johannesburg

A Lodge Front Desk / Front of House position is available in Sandton, Johannesburg, Gauteng, South Africa.

Our client, a well know Lodge in Sandton, requires a Professional Front Desk / Front of House, that comes from the Hospitality / Reservations Industry, that is immediately available, to accept employment as soon as possible.

Salary: R12 000 – R15 000 per month (with benefits) – depending on experience

Working Hours: Monday to Friday: 07h00- 16H00 with 1 Hr total break

Requirements – Lodge Front Desk / Front of House:

  • Grade 12
  • Bilingual (Afrikaans & English, read, write, speak)
  • 1 – 3 year’s previous experience in a Customer Focused / Hospitality industry
  • Must have a high level of client / guest service
  • Professional Appearance / Well presented
  • Computer Literate – MS Office
  • Knowledge of Nightsbridge would be beneficial
  • Driver’s License / Own Transport

Responsibilities – Lodge Front Desk / Front of House:

  • Answering the calls in a professional and friendly manner and redirect as appropriate
  • Accepting incoming enquiries / reservations and providing callers with the necessary information and explanation / options requested
  • Recording enquiries unable to deal with and passing on to the responsible manager.
  • Efficient replying to all incoming enquiries (on-line / e-mail / telecom) on an urgent basis. Enquiries to be dealt with immediately and enquirers not left waiting. If unable to personally manage, enquiry to be referred to a senior person for action.
  • Welcoming and greeting guests in a manner that creates a favourable first impression
  • Ensure an efficient reception experience for Guests – check in /out audit procedures
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Use the correct procedure regarding the acceptance of foreign currencies, credit cards and cash in accordance with the lodge credit policy
  • Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and/or other department
  • Convey knowledge of Sandton, Johannesburg environs, local entertainment, packages, promotions and the use of up-selling techniques to promote lodge services and facilities

Lodge Front Desk / Front of House - Johannesburg

Search all available job vacancies in South Africa →