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IT Support Engineer position available in Springs.
If you are the kind of IT professional who gets a genuine kick out of solving problems, thrives in fast-moving environments, and wants to actually build skills rather than wait in a queue to escalate a ticket, this one is worth your attention.
A growing Managed IT Services Provider based in Springs is looking for a Junior to Intermediate IT Support Engineer to join a tight-knit technical team that punches well above its weight.
This is not a siloed helpdesk seat where you read from a script and pass the hard stuff upward.
The company operates across a wide range of client environments, with a strong Microsoft 365 and cloud focus, and the engineers here are expected to figure things out, own the problem, and deliver.
The upside is real exposure, genuine variety, and a clear path toward senior-level engineering over the next 12 to 24 months for the right person.
Salary: R20,000 per month.
What’s in it for you:
- Hands-on experience across a broad mix of client environments and technologies
- Direct mentorship from experienced senior engineers who actually know their craft
- A realistic growth path toward Senior Systems Engineer within one to two years
- Company vehicle provided for site visits and client work
- A role where your initiative and problem-solving ability will be noticed and rewarded
- Competitive entry-level salary with increases tied to demonstrated capability
Minimum Requirements:
- One to two years of experience in an IT support, systems support, field service, or junior systems administration role
- Solid working knowledge of Microsoft 365 administration including Exchange Online, SharePoint, OneDrive and Teams
- Basic Windows Server support experience
- Understanding of Active Directory, DNS, DHCP and Group Policy fundamentals
- Good general networking knowledge covering TCP/IP, LAN, WAN, routing and switching basics
- Remote Desktop Services support experience
- Strong troubleshooting ability with a solutions-first mindset
- Good communication skills and a confident, professional approach with clients
- Ability to work independently, follow escalation processes and take ownership of tasks
- Valid driver’s licence and reliable transport to get to the office
- Previous MSP experience is advantageous
- Exposure to Fortinet firewalls, Ubiquiti UniFi, Hyper-V or backup solutions is a bonus
- Microsoft, Fortinet or Ubiquiti certifications, or studies currently in progress, will strengthen your application
- Experience with RMM tools or ticketing platforms is beneficial
Key Responsibilities:
- Provide remote and onsite technical support across Microsoft 365, Windows Server and client infrastructure environments
- Administer and troubleshoot Microsoft 365 services including Exchange Online, SharePoint, OneDrive and Teams
- Handle mailbox, user and licence management within Microsoft 365
- Support and troubleshoot Windows Server environments at a foundational level
- Assist with Active Directory administration covering users, groups, permissions and basic Group Policy
- Support DNS, DHCP and general network troubleshooting
- Assist with Remote Desktop Services support and user access issues
- Troubleshoot LAN, WAN, fibre, LTE and general connectivity issues
- Assist with basic configuration and troubleshooting of networking equipment including Ubiquiti access points
- Escalate complex infrastructure, firewall, migration or project-related work to senior engineers
- Maintain accurate documentation, support notes and client updates across multiple environments
- Work across multiple client sites while following internal processes and standards