IT Infrastructure Engineer Full Time Job

IT Infrastructure Engineer job vacancy in Cape Town.

A well-established South African business funding and commercial finance organisation is looking for an Intermediate IT Infrastructure Engineer to manage, maintain, and continuously improve its technology infrastructure environment.

The organisation provides flexible funding and working capital solutions to SMEs and mid-sized businesses across South Africa and operates within a highly regulated financial services environment where security, stability, availability, and compliance are critica.

Location: De Bron, Cape Town.

Salary: R50 000 to R55 000 per month CTC.

Minimum Requirements:

• National Diploma (NQF Level 6) or equivalent qualification in Information Technology, Computer Science, Information Systems, Network Engineering, or a related field
• Relevant Microsoft, networking, cloud, security, or ITIL certifications advantageous
• 3–5 years’ practical experience in IT infrastructure support, systems administration, network support, or a similar technical role
• Experience within fintech, financial services, lending, credit, payments, or another regulated environment preferred
• Strong experience supporting Microsoft-based business environments
• Experience administering and supporting Windows Server environments
• Experience supporting Windows 11 endpoints, provisioning, configuration, patching, and lifecycle management
• Strong knowledge of Active Directory, Group Policy, identity and access management
• Experience managing user accounts, permissions, onboarding, and offboarding processes
• Experience supporting Microsoft 365 administration, licensing coordination, and access management
• Strong networking knowledge including VPNs, firewalls, DNS, DHCP, TCP/IP, routing, and network troubleshooting
• Experience administering cloud-hosted virtual machines and related infrastructure services
• Experience with infrastructure monitoring, incident management, backup monitoring, and disaster recovery testing
• Experience supporting SQL Server and Power BI infrastructure dependencies
• Ability to create and maintain technical documentation, runbooks, and change-control records
• Experience working with business users, managed service providers, technology partners, and senior stakeholders
• Strong analytical, troubleshooting, planning, communication, and organisational skills
• Comfortable operating within a small IT team where broad ownership and changing priorities are common
• Advantageous:
  • Experience with INKY, Mimecast, Defender for Office 365, or similar email security platforms
  • PowerShell scripting and automation experience
  • Experience supporting audits, cyber insurance requirements, compliance reviews, or funder requests
  • Familiarity with POPIA and practical information security controls
  • Microsoft, networking, cloud, security, or ITIL certifications

Key Competencies:

• Applying Expertise and Technology
• Deciding and Initiating Action
• Delivering Results and Meeting Expectations
• Analysing and Problem Solving
• Planning and Organising
• Adapting and Responding to Change
• Working with People
• Writing and Reporting
• Learning and Researching

Duties and Responsibilities:

• Infrastructure Operations and Cloud Hosting
  • Administer cloud-hosted virtual servers and related infrastructure components
  • Monitor server availability, performance, storage, operating system health, and critical services
  • Perform server maintenance, patching, service restarts, and infrastructure lifecycle activities
  • Support infrastructure capacity planning and resilience improvements
  • Identify and implement practical service optimisation opportunities
  • Maintain accurate records of server roles, configurations, dependencies, and support procedures
• Network, VPN and Connectivity
  • Maintain and troubleshoot VPN connectivity between office and cloud environments
  • Support routing, firewall management, DNS, DHCP, switching, network access, and remote connectivity
  • Investigate and resolve connectivity issues affecting users, servers, business systems, and third-party services
  • Maintain network diagrams, firewall documentation, and connectivity runbooks
• Microsoft Server, Endpoint and Identity Support
  • Support Windows Server, Windows 11, Active Directory, and Group Policy environments
  • Manage user accounts, permissions, groups, and shared resources
  • Perform secure onboarding and offboarding activities
  • Support endpoint provisioning, troubleshooting, patch compliance, and device lifecycle management
  • Maintain endpoint security controls including antivirus, EDR, encryption, and administrator controls
• Microsoft 365, Email and Vendor Services
  • Coordinate with external providers managing Microsoft licensing, Exchange, and email security platforms
  • Administer Microsoft 365 users, permissions, shared mailboxes, and distribution lists
  • Investigate email delivery issues, phishing attempts, spoofing incidents, spam, and suspicious communications
  • Manage and escalate vendor support tickets through to resolution
• SQL Server, Power BI and Business Systems Support
  • Monitor SQL Server infrastructure health, storage, backups, and supporting services
  • Coordinate SQL Server patching and maintenance activities
  • Support business system availability and infrastructure incident resolution
  • Assist with licensing management and connectivity troubleshooting where required
• Security, Backup, Monitoring and Business Continuity
  • Apply least-privilege access principles and support multi-factor authentication controls
  • Monitor backups, investigate failures, coordinate restore testing, and maintain recovery procedures
  • Support infrastructure monitoring, alert management, incident response, and root-cause investigations
  • Assist with audit requirements, security reviews, cyber insurance requests, and POPIA-aligned controls
• Governance, Documentation and Stakeholder Engagement
  • Maintain infrastructure documentation, support procedures, runbooks, change records, and escalation paths
  • Participate in change planning, maintenance activities, risk assessments, and post-incident reviews
  • Communicate technical concepts effectively to both technical and non-technical stakeholders
  • Recommend practical infrastructure improvements that enhance security, stability, and operational efficiency
  • Work closely with internal business units, executives, technology partners, auditors, and service providers to ensure reliable technology operations and service delivery