Import Co-ordinator Full Time Job

Import Co-ordinator job vacancy in Port Elizabeth.

The Import Co-ordinator will handle freight movement for either international air and/or ocean import shipments in order to exceed customer service expectations while maintaining compliance with all Government and industry standards.

Minimum Requirements:

• Matric / Grade 12
• Minimum of 3 years experience in air and/or ocean import operations
• Demonstrated experience
• Knowledge of Incoterms
• Must be CargoWise operational certified after 6 months
• Relevant qualification or equivalent experience

Key Performance Areas:

• Arrange collection and deliveries of freight for either/or both international air and/or ocean import moves
• Tracking operational, routing and customer service responsibly for all files handled
• Use preferred list of truckers and vendors to identify customer solutions-based on rates and service
• Acting liaison between shippers, consignees and air and/or ocean carriers
• Complete all necessary import documentation in order to remain compliant with regulations
• Determine and recommend shipment costs and routing options to the customer for their selection
• Complete quotations with oversight for customers, sales personnel and overseas stations/agents
• Enter import shipment information into the system and update daily
• Receiving, reviewing and processing documentation, following up with origin offices for clarifications and resolutions on paperwork and following all processes to ensure timeous clearance
• Establish and maintain a positive relationships with both internal and external customers and vendors
• Monitor shipment arrival notice
• Enter import information into the system
• Arrange clearing of shipments with Customs Broker
• Coordinate and prepare all necessary documentation for release and final delivery of the shipment
• Participate in client meetings alongside other members of the team virtually
• Respond to any customer questions concerning import milestones and shipment status
• Remain within company guidelines when addressing customer inquiries regarding shipments
• Escalate uncommon, customer issues to the next level Manager for resolution and/or awareness
• Brainstorming possible solutions for customer issues with the team and Departmental Manager
• Process the billing and invoicing for the shipment
• Perform other related duties, as assigned