E-Commerce IT Operations Assistant Full Time Jobs

E-Commerce IT Operations Assistant job vacancy in Cape Town.

Do you have the talent to identify, investigate, and resolve e-commerce discrepancies and issues? Our international client with offices in Pinelands requires your excellent written English capability to write clear and detailed reports on your findings of online order mistakes, platform issues, and customer queries.

This position requires a technical mindset with strong IT and e-commerce terminology knowledge.

This is full time in office and working hours are UK based, subjected to daylight saving time (09:30 – 18:00 SAST / 10:30 – 19:00 SAST).

Requirements:

• Matric, or equivalent qualification
• Minimum 2 years’ experience in an e-commerce order- and system administration role
• Proven track record internally supporting, resolving, and escalating discrepancies or issues
• Previous experience in logistics/freight, dealing with couriers, warehouses, and logistics portals
• Excellent and clear written English communication required
• Experience working with product or catalogue data
• High level of attention to detail
• Extensive technical and IT terminology knowledge required
• Extremely technically minded with excellent computer literacy (Microsoft Office, Google, Meta)
• AI proficiency required
• Strong proactive approach to resolve or follow up on matters

Duties and Responsibilities::

• Manage, fix, and cancel orders using the in-house administration system
• Resolve issues related to consignments, customer information, surcharges, stock holds and stock-splits
• Write clear and comprehensive reports to Customer Service
• Recreate problems to identify faults
• Monitor orders, shipments, and queries to identify once-off or repeating issues
• Produce clearly written reports to escalate faults to developers
• Work with product and catalogue data such as pack sizes, units, and product variants
• Update prices on multiple storefronts / websites
• Publish prepared content onto multiple websites
• Reconcile warehouse portal data into the in-house system
• Ensure stock items and pricing remain accurate online