Customer Liaison Officer Full Time Jobs

Customer Liaison Officer job vacancy in Johannesburg.

The Customer Liaison Officer is responsible for the end-to-end administration and coordination of customer orders.

The role receives orders from Sales Representatives (and later directly from clients), processes them through the full order cycle, and ensures accurate invoicing, fulfilment, and delivery.

This position acts as the operational link between clients, Sales, the warehouse (pickers/packers), and logistics, while providing continuous updates and feedback to clients throughout the process.

This is a hands-on operational role focused on the complete order lifecycle — from receipt through to successful delivery — with a strong emphasis on accurate administration, internal coordination, and keeping clients informed at every stage.

The Customer Liaison Officer role is based in the Modderfontein / Longlake areas of Johannesburg.

Salary: R18,000 – R30,000 per month.

Customer Liaison Officer Responsibilities:

• Order Intake & Processing
  • Receive and capture orders from Sales Representatives and, over time, directly from clients.
  • Verify order details for accuracy (product codes, quantities, pricing, delivery addresses, and special instructions).
  • Process orders in the system, generate invoices, and ensure all commercial and administrative details are correct before fulfilment begins.
• Fulfilment Coordination
  • Release confirmed orders to the warehouse (pickers and packers).
  • Monitor picking and packing progress and resolve any stock or operational issues that arise.
  • Coordinate with logistics to arrange and track deliveries.
  • Ensure deliveries are completed on time and to the required standard.
  • Handle related documentation, including Goods Received Notes (GRN) and Goods Received Vouchers (GRV) where applicable (e.g. for returns, credits, or inbound stock verification linked to client orders).
• Client Communication & Feedback
  • Provide regular, proactive updates to clients on order status (confirmation, picking, dispatch, delivery).
  • Communicate any delays, partial deliveries, or issues promptly and professionally.
  • Act as the primary administrative contact for clients on all order-related matters.
  • Gather and relay client feedback to internal teams to improve service levels.
• Order Administration & Documentation
  • Maintain accurate and up-to-date records of all orders, invoices, deliveries, and related correspondence in the system/CRM.
  • Process credits, returns, and adjustments as required.
  • Ensure all order-related documentation (invoices, delivery notes, GRNs/GRVs, etc.) is correctly completed and filed.
  • Assist with reconciling order discrepancies and resolving queries between clients, Sales, Finance, and the warehouse.
• Cross-functional Collaboration
  • Work closely with Sales Representatives to ensure smooth hand-over of orders.
  • Liaise daily with warehouse, logistics, and finance teams to keep the order pipeline moving efficiently.
  • Escalate issues that cannot be resolved at operational level while keeping stakeholders informed.

Customer Liaison Officer Requirements:

• Grade 12 / Matric
• Relevant tertiary courses / qualification advantageous
• Minimum 3–5 years experience in order processing, customer service, or administrative roles within a B2B, wholesale, retail, or distribution environments.
• Familiarity with order-to-cash processes (order capture → invoicing → fulfilment → delivery).
• Experience using Ms Excel.
• Experience using Sage Evolution or similar ERP or order management systems is highly advantageous.
• Knowledge of warehouse operations and basic logistics documentation (including GRN/GRV) is beneficial.