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Information Technology
NOC Engineer Full Time
Company Background
At Content+Cloud we help our clients to succeed and to transform the way their businesses operate, the way their users work, and provide them with flexible and secure platforms with which to do it.
Our portfolio of Professional and Managed Services enables our clients to truly leverage the power of Microsoft’s three clouds: Microsoft 365, Azure and Dynamics 365.
As our reputation has grown over the years, we’ve been able to attract exceptionally talented individuals. Whether they are a world-renowned technology specialist or a highly skilled member of a 24/7support team, all our people are driven by a desire to deliver success for our clients.
An opportunity has arisen for a Managed Services Engineer in our Manchester office, providing unparalleled service excellence to our base of over 400 clients and 13,000 end users across the UK.
The Role
While our broader Security & Networks team spans across multiple work streams, your role will primarily fulfil part of our dynamic Managed Services and NOC services. You will assume the function of a Managed Services Engineer which requires a high level of compliance and service delivery to a wide range of clients who have outsourced their IT support to Content + Cloud. This includes the monitoring and management of client backups, routers and firewalls, servers, and device endpoints to ensure issues are handled proactively with minimal impact on the client. Resolving issues efficiently, identifying and correcting trends is a key part of the role.
Reporting to the Team Manager, the key deliverables of our Managed Services Engineers can be summarised as follows:
- Delivery of quality proactive managed services across the Content + Cloud client base
- Network Operations Centre – Monitoring of client infrastructure, both On-prem and Cloud based
- Backup Management – Veeam, DPM, ASR
- Firewall Management – Fortigate mostly
- Endpoint Management and Managed AV – Bitdefender, Symantec
- Patch Management – delivery of security patching across all server builds
- Professional and compliant ticket handling of escalated critical issues needing high level attention
- Management of risk and downtime during maintenance windows
- Proactive assessment of events to reduce incident trends
- Involvement and presence in core Virtual Teams
- Daily proactive service checks around toolset, client, and ticket volumes
Location and Environment
This role will be based out of our Century City offices in Cape Town, however you will work amongst a team split across our London and Manchester offices.
At Content+Cloud we look for a particular kind of person. Someone who likes nothing better than helping others to achieve their goals. Someone who is driven by a desire to go the extra mile for our clients, focusing on the little things that make a big difference. Someone who loves technology, not for its own sake, but for what it can deliver – in terms of organisation.
This is the real Content+Cloud difference: the mindset of our people.
We see every client challenge as an opportunity for fresh thinking, and every client journey as an adventure.
Required Skills and Capabilities
The ideal candidate will have/be:
- Solid previous experience in supporting or managing Microsoft networks and associated technologies
- Experience with the following Technologies are most suited:
- Networking and Firewalls – Cisco, Dell, Fortinet
Microsoft Servers 2008 – 2019 - Linux Servers – Administering and troubleshooting is beneficial
- Cloud platforms – O365, Azure, AWS, Mimecast (Azure being key requirement)
RMM and Professional Monitoring toolsets - Backup solutions – Backup Exec, VEEAM, Ahsay, DPM, ASR
- You should have excellent communication and interpersonal skills
- Being able to plan well and be organised in your approach to work independently is vital
- Good understanding of ITIL framework and processes is paramount to working with other teams including Incident/Problem Management
Generic essential individual attributes:
- Excellent technical ability in one or more key virtual team areas
- Very good technical understanding of modern technology stackes
- Able to prioritise under pressure and work to deadlines
- Excellent Decision making, judgement, planning and organisation skills
- Flexible, calm and approachable, ‘can do’ attitude
- Solid customer relations skills to understand client/client representatives concerns and requirements
- Ability to work well within team, supporting other team members
- Willingness to gain relevant qualifications and accreditation’s
- Must be able to laugh, have respect for other humans and a desire to learn
Package
- Salary dependent on experience
- Role based out of our Century City offices
40 – 45, hours per week ( This will be a mixed early and late shift rotation, over a 4 days on, 4 days off pattern – The shift times will be discussed at interview stage) - 20 days’ annual leave
- Pension, Medical aid, free breakfast daily, lunches paid for on Friday (and a whole array of other benefits!)
- Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavor to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependent on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at recruitment@contentandcloud.com