A Contact Centre Manager position is available in Durban, Kwazulu Natal, South Africa.
Aligned to the Institution’s vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and administrative management and leadership and is accountable for the management of all customer services associated tasks.
This includes the management and support of the contact center in implementing and achieving set input and output standards, accountability for the contact center’s performance through the monitoring of service quality, and the coaching of team leaders and contact CENTRE agents.
Key Performance areas:
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