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Client Liaison Officer – Cape Town
A Client Liaison Officer position is available in Century City, Cape Town, Western Cape, South Africa.
The primary function is to ensure customer retention by addressing student queries effectively and ensuring the resolution is communicated in a professional manner.
Educational Requirements:
- Grade 12
- 2 years Call Centre Experience with Customer service
- MS office proficient
- Excellent negotiation and presentation skills
- Excellent communicator
Duties and Responsibilities:
- Customer retention
- Customer cancellation resolution
- Customer cancellation appeal resolution
- Achieve agreed targets
- Reporting
- Ad hoc duties
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