Claims Assessor (Motor Industry) Full Time Job

Claims Assessor (Motor Industry) required in Port Elizabeth.

Requirements:

• Motor Mechanic / Auto Electrician Trade Certificate
• Master / Diagnostic Technician qualification
• National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage
• Minimum 5 to 10 years technical work experience and knowledge of aftersales service systems and processes
• Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
• Proven experience engaging with dealers and customers in a retail environment
• Technical and Behavioural Competencies:
  • Self-motivated, disciplined, and capable of working independently
  • Strong technical, analytical, decision-making, and problem-solving ability
  • Excellent communication skills, professional and diplomatic approach
  • Ability to negotiate, manage conflict, and perform under pressure
  • Team player with good MS Office skills (Word, Excel, PowerPoint)

Key Performance Areas:

• Oversee OEM Warranty and Maintenance Plan operations, ensuring dealer claims are accurate, compliant, and cost effective
• Role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair
• Assess and validate dealer Warranty and Maintenance Plan, claims in line with brand standards
• Ensure dealer network compliance with approved warranty policies, technical procedures, and labour time guidelines
• Monitor and control claim/repair quality and cost through ongoing validation and system based corrections
• Engage proactively with dealers to resolve warranty and maintenance plan matters efficiently
• Provide clear guidance and coaching to improve dealer claim/repair quality accuracy and policy adherence
• Support internal stakeholders through reporting, risk identification and audit activities