Duties & Responsibilities
- Supports the Partner on delivery of designated engagement / project, managing the implementation of the agreed deliverables
- Tracks outputs against Service Level Agreement and reports to Partner on any unforeseen issues arising
- Seeks to identify additional sales opportunities in client business
- Assists in the preparation of proposals/tenders and presentations on request
- Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
- Develops market network in business and builds relationships that generate leads
- Builds relationships across Exceed service lines to understand broader offerings and seeks opportunities for cross-selling
- Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
- Operational Effectiveness:
- Leads delivery of team and identifies and addresses any areas of concern in outputs
- Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
- Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
- Meets regularly with client and client teams to understand issues, anticipate needs and address these
- Keeps Partner updated on status of engagement
- Communicates need for any changes in engagement / project plan to Partner for discussion with Engagement sponsor / client
- Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
- Drives Exceed values of exceptional service to clients, growing the firm’s brand and talent development
- Development/Growth of Team:
- Shares expertise and knowledge with team members and counsels on an ongoing basis
- Develops good working relationships with key talent in team
- Monitors resource requirements for engagement and communicates to Partner the need for increase / decrease in team headcount
- Maintains own development and knowledge in specialised area
- Budgets / Profitability:
- Manages engagement budget through accurate budgeting, cost control and profitability management
- Monitors that time and expenses on engagement are accurately recorded and submitted weekly