Appointment Scheduler Full Time Job

Appointment Scheduler required in Woodstock, Cape Town.

Appointment Scheduler – phone, email and chat -based in-office on-site  role focused on managing high volumes of bookings, maintaining accurate diaries, and taking payments from UK homeowners for services ordered by estate agents.

Will work closely with Area Managers, photographers, estate agents, and homeowners, ensuring appointments are booked efficiently, orders are accurate, and payments are collected in line with company processes and service level agreements.

Duties and Responsibilities:

• Appointment Booking & Diary Management
  • Manage high-volume outbound / inbound calls to book and confirm photography appointments
  • Schedule and manage appointments for UK-based photographers using designated diary management systems
  • Allocate work efficiently based on location, availability, and service requirements
  • Amend, reschedule, or cancel appointments, ensuring clear communication with all parties
  • Monitor diaries to minimise gaps, travel inefficiencies, and missed appointments
• Payment Collection
  • Take payments from UK homeowners for services booked by estate agency clients
  • Confidently explain charges and handle payment-related queries
  • Process payments accurately using approved payment systems
• Customer Service, Administration & Problem Solving
  • Deliver a consistently high standard of customer service over the phone
  • Maintain accurate records across all systems
  • Follow company policies, data protection requirements, and payment security procedures
  • Support continuous improvement of booking, scheduling, and payment processes
  • Handle scheduling conflicts, payment issues, or customer concerns professionally
  • Escalate complex or urgent issues in line with internal procedures

Skills & Experience:

• Previous phone-based customer service, scheduling or call centre role
• Appointment booking / diary management / scheduling
• Strong organisational and time management skills
• High attention to detail and accuracy
• Excellent verbal / written communication
• Comfortable learning and using multiple systems
• Calm, professional, and solutions-focused under pressure
• Experience supporting UK-based customers or clients
• Experience in a logistics, services, or operations environment