FOH Manager Full Time Job

FOH Manager required in Norwood, Johannesburg.

A vibrant restaurant is looking for a FOH Manager to join their Team.

As the FOH Manager you will be responsible for all Front of House activities, including Guest Service, Reservations and dining Room operations.

R15 000 to R25 000 per month.

• Minimum Requirements:
• At least 5 years of experience in a supervisory or managerial role in the hospitality industry
• Strong leadership skills with the ability to motivate and manage a diverse team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems
• A diploma or degree in hospitality management or a related field is preferred but not required

Duties and Responsibilities:

• Supervise and coordinate all front of house activities, including guest services, reservations, and dining room operations
• Train, mentor, and supervise front of house staff, ensuring exceptional customer service standards are met at all times
• Develop and implement standard operating procedures (SOPs) for front of house operations, including reservation management, seating arrangements, and guest interactions
• Oversee the reservation system, ensuring accuracy and efficiency in bookings and seating arrangements
• Handle guest inquiries, comments, and complaints promptly and professionally, striving to resolve issues to the guest’s satisfaction
• Monitor dining room cleanliness, ambiance, and overall appearance, ensuring compliance with hygiene and safety standards
• Collaborate with the kitchen and back of house staff to ensure smooth coordination of food and beverage service
• Manage inventory and stock levels of front of house supplies, such as menus, condiments, and tableware
• Conduct regular staff meetings and training sessions to communicate updates, reinforce standards, and address any issues or concerns
• Monitor and evaluate staff performance, providing feedback, coaching, and performance appraisals as needed
• Assist with scheduling, payroll, and other administrative tasks as required
• Stay updated on industry trends, customer preferences, and competitor activities to identify opportunities for improvement and innovation in front of house operations