Service Advisor / Administrator Full Time Job

Service Advisor / Administrator job vacancy in Polokwane.

Our truck dealership client in Polokwane currently holds a vacancy for a Service Advisor / Administrator reporting to the Service Manager. We are seeking a dedicated Service Advisor & Costing Clerk to play a critical role in our customer service and financial operations.

This position focuses on delivering exceptional support to clients while managing service costs effectively within the automotive industry. Will act as a key point of contact between customers and our service department.

Key Responsibilities:

• Serve as the primary liaison between customers and the service team to facilitate smooth communication regarding vehicle servicing.
• Accurately assess customer needs and provide detailed estimates for service costs and repairs.
• Prepare and maintain cost records, ensuring all information is current and readily available for review.
• Collaborate with technicians and service staff to ensure accurate pricing and timelines for service work.
• Handle customer inquiries, complaints, and follow-ups to ensure satisfaction and retention.
• Ensure all invoicing and billing processes are completed accurately and in a timely manner.
• Monitor service department performance metrics to identify areas for improvement and enhance customer service.
• Assist with administrative tasks as needed, including data entry and report generation.

Requirements:

• Proven experience in a customer service role, preferably in the automotive or related industry.
• Strong understanding of automotive service processes and costing methodologies.
• Excellent communication skills, both verbal and written, with a focus on customer engagement.
• Proficient in using service management software and basic accounting tools.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Attention to detail to ensure accuracy in estimates and billing information.

Preferred Qualifications:

• Relevant qualification in automotive technology or business management.
• Certification in customer service or automotive service advising.
• Experience with specific service management systems (e.g., Evolve , VSR , UCHP ).