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To provide full function support for Midrange software products and the related infrastructure. Responsible for providing Midrange support as per pre-determined SLA agreements. This entails all aspects of software administration, i.e. Installation, customization, problem determination and performance management.
Installing and configuring hardware and software products to agreed infrastructure standards and providing required supporting documentation.
Delivering Midrange infrastructure solutions to all clients.
Manage and documents system events to ensure the integrity of the system.
Upgrade system hardware and software components as required.
Manage and maintain backups.
Monitor and improve system performance through kernel and file system tuning.
Trouble shoots to isolate and diagnose common system problems.
Analyze, logs, tracks and resolve hardware/software matters pertaining to networking, connectivity issues, printers, servers and applications to meet business needs.
Utilizes standard corporate tools to record change and problem activities for tracking purposes.
Support the installation and testing of the necessary software and hardware.
Research and implement security strategies.
Act as a liaison with other departments, divisions and organizations.
Serve as technical support for developers and users.
Coordinates and determines method of installing client applications and systems.
Researches and evaluate alternative solutions and recommends the most efficient and cost effective system solution for the business need.
Outputs and Deliverables
System documentation and files.
System Capacity/Load reports.
Be certified on a Unix O/S ..
Need to have good working knowledge of Midrange (HP, IBM etc.) hardware.
Be self-motivated and self-driven
Work effectively as part of a technical team.
Need to have good analytical and problem solving skills.