Duties:

·         Fulfil a basic level technically & software support role for internal users

·         Provide telephonic support to clients

·         Logging all incoming calls on the relevant logging system (training will be provided)

·         Closing calls and reporting to client and management as and when required.

·         Escalating calls to programmers and implementers

·         Follow up with programmers and implementers to provide clients with feedback

·         Take ownership of client issues until resolution

·         Obtain an in-depth understanding of the infrastructure installations at all sites

·         Asset Management ( training will be provided )

·         Assist with network upgrades

·         Testing of enhancements, fixes and new releases

·         Building and repairing pc’s

Skills

·         Hardware knowledge

·         Attention to detail

·         Knowledge of website structure and html

·         Knowledge of exchange server ( advantage )

·         Excellent communication skills and telephonic demeanour

·         Matric certificate

·         Own Transport and License

·         Ability to investigate, identify and solve problems quickly and efficiently Logical approach  to   work

·         Ability to understand and communicate with a wide variety of people, especially clients

·         Active interest in maintaining personal technical skills and knowledge

·         Ability to accept responsibility

·         Ability to perform well in a pressured environment

ONLY SA CITIZENS RESIDING IN GAUTENG WILL BE CONSIDERED.