To provide leadership and manage a team of technical engineers to support business requirements within the WINTEL, UNIX, and Storage and Backup area

Education and Experience required:

• Tertiary qualification in Computer Science/Engineering/Management
• Minimum of 3 years experience in Hardware & Software implementation and customisation (build and run) as well as managing operations support teams providing 24/7 support for all systems

Skills and Competencies

• Product knowledge applicable to specialist area (Novell/VMWare/Microsoft/Citrix/UNIX/Storage/Backup);
• Technical and Resource planning;
• Staff management and coaching;
• Principles of project management principles;
• Risk management;
• Business planning and strategising principles;
• IT outsourcing;
• Financial planning and budgeting;
• SLA management;
• Disaster recovery;
• Knowledge of environmental trends and technology in the industry.
• People leadership and management skills (incl. performance management);
• Change management; Communications (verbal and written);
• Decision making skills;
• Customer relationship management;
• Project management skills;
• Capacity planning;
• Process and procedure development;
• Interpersonal skills (incl. conflict management);
• Analytical and Problem solving skills;
• Presentation skills;
• Matrix management skills.
• Deciding and Initiating Action
• Delivering Results and Meeting Customer Expectations
• Leading and Supervising
• Analysing
• Coping with Pressures and Setbacks
• Planning and Organising
• Relating and Networking
• Persuading and Influencing
• Entrepreneurial and Commercial Thinking
• Applying Expertise and Technology
• Working with People

Key areas of responsibility:

• To strategically evaluate operational efficiencies within the relevant area, and leverage on best practices for continuous improvement.
• To participate in the development and implementation of the strategy of the area and align it to the OSY business plan as well as the CSS strategy and plan.
• To manage and account for the OSY budget and financial targets in the relevant area.
• To manage operational risks in the relevant area.
• To manage all services delivered within the relevant area with regard to contracted SLAs.
• To manage the optimal utilisation of the team in order to achieve contractual obligations in the most cost-effective manner while ensuring sufficient capacity to provide continuity of services.
• To develop a hardware and software plan and implement accordingly in the relevant area.
• To liaise with other lines of business in the execution of clients' technical operations objectives.
• To ensure the effective delivery of contracted projects.