This post has expired! It was posted more than 30 days ago.
To provide leadership and manage a team of technical engineers to support Storage and Backup business requirements
Education and Experience required:
- Tertiary qualification in Computer Science/Engineering/Management or equivalent experience
- Minimum of 3 years experience in hardware and software implementation and customisation (build and run) as well as managing operations support teams providing 24/7 support
Skills and Competencies
- Product knowledge applicable to specialist area (Storage & Backup)
- Principles of project management
- Risk management
- IT outsourcing
- Financial planning and budgeting
- SLA management
- Disaster recovery
- Knowledge of environmental trends and technology in the industry
- People leadership and management skills (including performance management)
- Change management
- Communication (verbal and written)
- Customer relationship management
- Capacity planning
- Process and procedure development
- Analytical and Problem solving skills
- Presentation skills
- Matrix management skills
- Deciding and Initiating Action
- Delivering Results and Meeting Customer Expectations
- Leading and Supervising
- Analysing
- Coping with Pressures and Setbacks
- Planning and Organising
- Relating and Networking
- Persuading and Influencing
- Entrepreneurial and Commercial Thinking
- Applying Expertise and Technology
Key areas of responsibility:
- To strategically evaluate operational efficiencies within the relevant area, and leverage best practices for continuous improvement
- To participate in the development and implementation of the strategy of the area and align it to the Storage and Backup business plan as well as the CSS strategy and plan
- To manage and account for the budget and financial targets in the relevant area
- To manage operational risks
- To manage all services delivered with regard to contracted SLAs
- To manage the optimal utilisation of the team in order to achieve contractual obligations in the most cost-effective manner while ensuring sufficient capacity to provide continuity of services
- To develop a hardware and software plan and implement accordingly in the relevant area
- To liaise with other lines of business in the execution of clients' technical operations objectives
- To ensure the effective delivery of contracted projects
|
|
|
