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This role is suitable for a performance driven high-achiever to fill the above challenging position, responsible for providing excellent IT support to key clients in the Gauteng area.
Have at least 3 years experience in a technical IT support environment
Demonstrate an in-depth understanding of complex IT systems
Possess excellent interpersonal and communication skills
Be able to troubleshoot and resolve both technical and workflow issues
Be prepared to travel regularly for implementation and support work
Be able to work independently to achieve results with minimal supervision
Be willing and able to learn the latest RIS / PACS workflow technology at an application and technical level in a condensed period of time.
Provide front line support for key customers located in the Gauteng area on software products, including ChaRISma workflow solutions, GE PACS IW, Powerscribe Voice Recognition, CUPID document Imaging, Viking RIS
Resolve workflow and technical issues independently, where possible, or work with others to ensure their resolution
Develop and maintain your own skill set and knowledge base to ensure that you are able to be the subject matter expert that the customer can rely on
Be a positive representative of the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer
Provide effective communications, both written and verbal, between the company and the customer by means of regular meetings, feedback reporting, escalation of unattended issues and follow-ups
Interface between the company head office support functions and the customer to ensure consistently high levels of customer satisfaction.