This role is suitable for a performance driven high-achiever to fill the above challenging position, responsible for providing excellent IT support to key clients in the Gauteng area.

Requirements:

• Have at least 3 years experience in a technical IT support environment
• Demonstrate an in-depth understanding of complex IT systems
• Possess excellent interpersonal and communication skills
• Be able to troubleshoot and resolve both technical and workflow issues
• Be prepared to travel regularly for implementation and support work
• Be able to work independently to achieve results with minimal supervision
• Be willing and able to learn the latest RIS / PACS workflow technology at an application and technical level in a condensed period of time.

Responsibilities:

• Provide front line support for key customers located in the Gauteng area on software products, including ChaRISma workflow solutions, GE PACS IW, Powerscribe Voice Recognition, CUPID document Imaging, Viking RIS
• Resolve workflow and technical issues independently, where possible, or work with others to ensure their resolution
• Develop and maintain your own skill set and knowledge base to ensure that you are able to be the subject matter expert that the customer can rely on
• Be a positive representative of the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer
• Provide effective communications, both written and verbal, between the company and the customer by means of regular meetings, feedback reporting, escalation of unattended issues and follow-ups
• Interface between the company head office support functions and the customer to ensure consistently high levels of customer satisfaction.

Email CV.