Local established and leading company in car hire is looking for an experienced Manager in Communication Technology (from Telecomms industry). Someone to manage and implement a cost-efficient and reliable telephony and communication infrastructure allowing the business to transact during operational hours.
Managing the telephony solution for the CLIENT such that telephony services are available when required
Liaising with I.T. Operations staff to ensure that proper data center facilities and hardware are supplied and that such equipment needed are fit for purpose
Liaising with service suppliers proactively so as to ensure optimal solution up-time, and with these same suppliers reactively when issues are uncovered so that management are kept abreast of the issues and their resolution
Planning for capacity such that the call center and PABX systems allow for organic business growth.
The following knowledge attributes apply:
Candidate must have a good knowledge of the various hardware and software systems used to manage & control the Telephony and Call Centre support function
o Voice mail management
o TMS management
o Voice call logging management
o Call and contact center management
o PABX functions management
The candidate is expected to be able to manage the solution architecture function by way of the following skill set:
o Sound technical knowledge of telephony and its associated technical domains.
o Ability to interact at all levels in the organization
o Good interpersonal relationships
Ability to plan, organize and control the tasks related to this function
Qualification and requirements:
BSC Comp Sci or similar qualification essential
Minimum 5 years experience as a senior telephony technician is required
Telecomms background - NON NEGOTIABLE
Valid, unendorsed vehicle license
R 27750.00 cost to company salary
R 23 000.00 basic salary