A well establish bank is looking for a Systems Specialist to monitor and maintain the various banking systems on a daily basis, and provide the required technical support to customers

MINIMUM QUALIFICATIONS/EXPERIENCE

• Matric or NQF equivalent Plus an appropriate tertiary qualification (NQF5 or above)

• Min 2 years technical experience

• Own means of transport

• Required to work overtime, from time to time

• Required to be on call / standby 24 hour

KEY DELIVERABLES/OUTPUTS

Monitoring the banks operations systems and resolving ad hoc systems issues:

• Monitor the performance of the systems and servers on a daily basis and identify potential issues. Immediately notify management and the developers of any problems identified.

• Maintenance of existing hardware.

• Escalate problems or areas of concern to the Technical Manager.

• Assist the developers and Technical Manager with monitoring and resolving any system related issues.

Monitoring the banks client / web systems and resolving ad hoc systems issues:

• Assist with the testing and rolling out of new and upgraded software.

• Ensure that all fixes are fully tested before implementation.

• Beta Test new applications and EPL products.

• Prepare bug reports on new or existing products.

• Ensure the effective roll out system updates/ new products to clients.

• Investigate and resolve any problems experienced by clients (either on-site or telephonically).

• Where the issue cannot be resolved within 24 hours, escalate any system related problems to the Manager and follow up to ensure resolution.

• Assist in identifying new functionality required and communicating these specifications to business and the developers.

Act as technical support for all client related issues:

• Arrange installation and support visits to clients, as required.

• Liaise with new or potential clients regarding their systems needs and ensure that the solution offered addresses their needs.

• Provide telephonic software support for existing client base

o Telephonic support or set-up for new web users

o Investigate and resolve any client queries or problems. Where you are unable to resolve an issue within 24 hours of receiving the problem, escalate to the Manager.

o Assist clients telephonically with the issuing of client passwords and security codes.

• Provide onsite support to clients where required.

• Ensure that the appropriate charges are levied for client support (installations and system training).

• Monitor clients support needs and implement procedures if required.

• Assist with basic queries and explanations of web forums

• Assist client with generating any customised reports required. Ensure that the appropriate charges are levied for this customisation.

• Document and forward any change requests to the Manager.

• Log all support calls for future assessment.

General:

• Become involved with the developers on current IT issues/projects

• Assist with disaster recovery exercises as required.

• Assist with the planning and implementation of projects and ad hoc system enhancements to ensure timeous resolution/delivery of these.

• Review current technical procedures and implement changes where required.

• Act as back-up to the Specialist Operator when required.

• Interaction with other departments to ensure timeous resolution of all issues.

• Administrative duties.

• Any other duties required from time to time.

KEY COMPETENCIES (Skills, knowledge and personal attributes)

• Strong relationship building and interpersonal skills

• Good understanding of the various systems and their delivery capabilities

• Good understanding of the Bankserv's EFT service

• Good knowledge of applicable clearing rules

• Some knowledge of the interbank payments arena

• Computer literacy (MS Office – Word & Excel – advanced)

• Technical skills with regards to networks, operating systems and database languages

• Sound organizational skills

• Accuracy and attention to detail

• Good analytical and problem solving skills

• Customer focus and orientated

• Good written communication skills