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Main purpose of the job
To provide Wintel and Virtualisation Infrastructure (incl. Back-office applications) and application hardware, OS and associated software support to ensure optimal stability and high availability of these environments whilst adhering to SLA’s as per the company’s contractual obligations
Education and Experience required:
Relevant IT Qualification
5-7 years general IT experience including 3-5 years experience as a senior system engineer in the specialist role (Active Directory)
Skills and Competencies
Server Hardware platforms and Systems management
Good working knowledge of Networking
Good working knowledge of Storage
Knowledge of ITIL concepts
Define operational documentation and processes
Research and development within relevant field of expertise
Installing, configuring and troubleshooting on operating systems on physical and virtual platforms
Maintain and troubleshoot server hardware
Manage and resolve incident and problem
Installing and configuring BackOffice applications
Standby support of infrastructure and application environments
Good analytical and problem solving skills
Both verbal and written communication skills
Ability to interact with clients
Ability to work in a large cross-functional team environment
Delivering Results and Meeting Customer Expectations
Relating and Networking
Deciding and Initiating Action
Applying Expertise and Technology
Learning and Researching
Formulating Strategies and Concepts
Achieving Personal Work Goals and Objectives
Creating and Innovating
Adhering to Principles and Values
Planning and Organising
Persuading and Influencing
Key areas of responsibility:
To perform day to day infrastructure and application administration tasks to support the clients ongoing requirements.
To provide input into the architecture of the infrastructure and application environments.
To monitor infrastructure and application components via management toolsets to proactively ensure service availability.
To be a technical resource for projects and service requests.
To participate in standby and implement after hour infrastructure and client application change slots.