A well establish company in Johannesburg is looking for a Service Technician with 3-5 years’ experience in food service equipment.

Minimum Requirements:

• Matric or similar equivalent
• An in-depth knowledge of food service equipment and the industry in general
• 3 - 5 years’ experience in the same or similar industry
• Qualified Electrician
• Must have a recognised wireman's license
• Willing to Travel extensively

Responsibilities:

• Plan the daily route to optimize efficiency in completing jobs issued
• To ensure that spares for general servicing and for key account maintenance contracts are replenished in the service vehicle.
• To ensure where possible that all out of town repairs are catered for by way of drawing from the spares department the parts that may be required.
• To ensure that vehicle services are planned to avoid service delays.
• To ensure all consumables are stocked in the service vehicle
• Receives daily job cards from service manager for work to be carried out
• Completes job card and obtains customer signature acknowledging that the work has been completed to his satisfaction
• In the case of a cash customer, the job card is costed. The customer is given a receipt for the cash received. This cash is to be handed in. The Technician will be held responsible for all outstanding COD monies
• Should the technician know that not all calls will be completed that day, the technician must ensure that the customers on the timeously of this are informed timeously of this.
• All completed job cards are handed in to the Service Manager the next morning for invoicing. Any problems encountered the previous day must be reported to the service manager for action.
• Advises customers on potential problems
• Responsible for keeping his vehicle in good running order and in a clean condition
• Promotes maintenance contracts
• Takes stock of his van as per the company’s 3 monthly stock take dates and accounts for all variances.
• Installation of equipment

Personal Attributes:

• A proven track record of success
• Excellent interpersonal and presentation skills
• Ability to work under pressure effectively and think pro-actively where required
• High level of honesty and integrity
• High levels of personal planning and organisation
• Must have a passion for customer service
• High level of honesty and integrity