This role supports the smooth running of the production applications and infrastructure.

§         Personal Effectiveness

o        Accountable for service delivery through own efforts.

o        Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.

o        Makes increased contributions by broadening individual skills.

o        Collaborates effectively with others to achieve personal results.

o        Accepts and lives the company values.

§         System Efficiency Optimization

o        Implements cost saving / optimisation initiatives.

§         Technical Consultation

o        Provides technical advice and consultation to the business.

o        Acquires and applies knowledge of business processes, procedures, policies and practices.

§         Technical Support

o        Supports the running of Oracle Application Server.

o        Implement support processes for Oracle Application Server.

o        Provides 24 x 7 first-line standby / support.

o        Creates temporary fixes within systems to achieve Service Level Agreements.

o        Pro-actively monitors the production environment.

o        Develop and implement monitoring processes for Oracle AS Technologies.

o        Apply patches and upgrades.

o        Implement and test backup strategies for Oracle AS Technologies.

o        Routinely measure and report Oracle AS performance and up-time metrics.