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We are on the hunt for an IT Engineer to meet the follow requirements for our client.
Our client is a Johannesburg based IT Support Company (based in Paulshof) currently recruiting for a 2nd Tier Support engineer, the role is client focused, the ideal candidate will need to be totally committed, presentable, well-spoken and have the drive to go the extra mile. The candidate should have a valid driver’s license for the use of our company vehicles. Technical Skills will be tested during interview.
National Diploma IT, A+/N+ equivalent
2 years working experience in desktop and server environment
Any experience in the Helpdesk environment or Server (2011) installation environment will be beneficial.
Monitoring the Helpdesk – take and respond to calls within the agreed SLA’s
New Server and Desktop Installations
General IT related support, including but not limited to; printers, networking, email, internet connectivity, Virtualisation, VPN’s and User Mobility..
Support our Client base “face to face” as well as remote assistance
Liaise with Telkom and manage client uptime
New Network installations, patching and terminations.
To work closely with immediate management.
Investigation / Research / regular study of the latest trends / developments in the industry to identify key actions to improve effectiveness, usability and functionality of our clients IT infrastructure.