Somerset West - A Digital Media Company requires an experienced 1stLevel Support Technician. 

Duties: 

• Taking calls from general store staff at all retail outlets with their in-store digital screens used for advertising
• Trouble shooting, analysing and solving problems step by step with clients telephonically
• Sorting out the screens that will be idle in normal trading hours
• Tech-checking & service request creation for all venues
• Looking at the blanking screen report & technically attending to them online
• Attending and sorting out of the duplicate online screens
• Responding to email requests
• Solving any technical incidentals
• Opening & closing call logs
• Assist trained Technicians who are receiving high volume of calls
• Providing telephonic correspondence to the maintenance reps
• Any other duties as requested

Essential Requirements:

• Matric
• Relevant qualification
• Essential to have high level of client service & helpdesk experience
• A good telephone manner to solve IT queries systematically

Salary: 

R8000 CTC