Our client offers Digital Marketing Consulting, Outsourcing and Technology Services to Agencies, Marketers and Publishers around the world. They are experts in ad serving, web analytics, email, search, mobile, ad exchanges and more. Our client brings advanced digital marketing knowledge to various businesses efficiently and effectively all over the globe. They are looking for a System Administrator who will form a part of the Business Systems Team and will work on various technical and functional aspects of specific systems. They will act as a Subject Matter Expert on the relevant application with internal users. They will work with various business users and other CRM team members on bug/fixes, enhancements and small projects.
Requirements:
- Qualified Administrator with a CRM administrator qualification such as Oracle, MS Dynamics or SAP
- Minimum of two years worth of hands-on experience in the configuration and administration of a CRM application
Required skills
- Ability to work in a team environment with distributed team structure in multiple locations
- Excellent interpersonal and relationship building skills team working, providing customer service and empathy with business users is essential
- Excellent communication skills (written and verbal)
- Work well independently or in a team, able to manage own time effectively and prioritize work schedule, based on impact on business
- Demonstrate sharp, analytical, trouble shooting and problem solving skills
- Understanding of Business Analysis basics such as requirements gathering, documentation and analysis in a formal way utilizing a standard methodology and process
- Good understanding of CRM systems, common functions and usage
Duties and Responsibilities
- Documenting, analysing and validating requirements
- Data analysis and mapping between systems
- Working closely with internal technical team on writing technical specifications, code, test and rollout
- Troubleshooting issues within the system and/or bugs within configured functionality
- Performing administrative duties for the application
- Generating periodic administrative reports and dashboards
- Working closely with other Global CRM team members to support data quality, data migration and user adoption
- Contributing actively on integration of the relevant system with other systems such as billing, contracts and subscription database
- Leading small projects for enhancements, integration or rollout to small user group
- Maintaining user guides, training documentation, FAQ and best practices guidelines
- Maintaining SLA, and follow change management process
- Communicating impact of new changes to existing user base
