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To manage and ensure the performance, availability, reliability and serviceability of Business Continuity and Disaster Recovery services according to SLAs through anticipating and solving operational related problems. This role also provides technical solutions to technical problems.
Education and Experience required:
Bachelors Degree in Business Administration, Information Management, or a related field; or the equivalent in education and work experience.
A minimum of ten years’ experience in development and documentation of business continuity, disaster recovery and crisis management plans as well as deployment, testing, maintenance and process improvement functions.
Strong interpersonal skills to interface with managers and staff at all levels within the organization and to deal with vendors of business continuity and disaster recovery services.
Leadership skills, capable of performing complex scheduling, control, planning and influencing with minimal supervision. Ability to work with people both individually and in groups.
Advanced knowledge of personal computing, distributed, midrange and mainframe platforms as well as an understanding of networks.
Excellent verbal & written communication and strong project management skills.
Skills and Competencies
Good understanding of business strategies and business process management
Strong technical understanding of hardware, software, application development, operations and networks of the relevant internal and external clients.
Thorough knowledge of ITIL and COBIT best practice frameworks with specific focus on Business Continuity and IT Service Continuity Management as well as the inter-relationships with the other ITIL processes
Using theoretical and practical knowledge obtained and applying it practically in the contingency management and consulting arena.
Prioritize tasks in manner of importance and urgency.
Communication skills – the ability to express clearly, articulate and encourage open communication.
Effective interpersonal presentation and interpersonal skills.
Decision making skills - making decisions and understanding the implications of such decisions.
Customer relations skills - keeping closer to the customer to build relationship.
Collaboration skills - building closer relationships with key managers, grasps opportunities for growth and profitability and be sensitive to the needs of business.
Deciding and Initiating Action
Leading and Supervising
Delivering Results and Meeting Customer Expectations
Coping with Pressures and Setbacks
Planning and Organising
Formulating Strategies and Concepts
Adhering to Principles and Values
Entrepreneurial and Commercial Thinking
Applying Expertise and Technology
Persuading and Influencing
Presenting and Communicating Information
Key areas of responsibility:
Responsible for supervising the business continuity and disaster recovery process and plans development which includes long range planning to provide the highest level of protection possible for the enterprise.
Maintain the business and IT contingency capability based on the industry best practice frameworks (i.e. BS2599, ITIL and COBIT) consistent with the applicable laws and regulations.
Manage the business continuance and disaster recovery staff members, ensuring a high-level of professionalism and work ethics as well as managing the staff’s overall performance and career development.
Alignment of T-Systems BCP with the requirements as set out by the client.
Manage the implementation and individually customization of the DR Portal (RAG) dashboard for each of the Client entities.
Assist recovery support and business resumption staff during a disaster in the implementation of response and alternate operating strategies. Act as a primary coordinator (director) during an emergency situation.
Conduct business impact (BIA) analyses and producing the gap analysis of the current Client IT environment, developing rationale and recommendations to address any perceived gaps and ensure alignment of recovery processes and procedures to reflect the current operating environment as a critical deliverable.
Develop, monitor and test contingency planning processes and procedures including responding timeously to system failures which constitutes a disaster.
Ensure an ongoing process and quality improvement (enhancement) program across the enterprise through the appropriate mechanisms.
Manage the change control process (within area of responsibility) in order to keep all plans updated for changes in recovery team members, new equipment, facilities, services and systems.
Ensure customer satisfaction through the building of a positive working relationships and providing value-add to their organization by supporting their business initiatives and requirements.
Substantially contribute to ITO delivery success to the Client through integrated processes and workflow within area of responsibility.
Partake in contingency programs where business / disaster resumption forms an integral part of the recovery (whether it is an actual or a live test).
There are always activities that are not planned for but relates to contingency in one or more forms – hence such activities that fall within the scope for the client or company where it contribute towards a increase in the overall continuity competency of these organizations or as negotiated with them.
Establish and maintain relationships with key entities to ensure access to relevant information about threats as early as possible.