Home  |  Contact  |  About Us
Register  |  Sign In        
Your #1 Resource for IT Jobs in South Africa


Company Info
IT Lab Ltd
Cape Town, WC, South Africa

Company Profile


IT Support Engineer

col-narrow-left   

Location:

Cape Town, Western Cape 

Salary:

R7k to R25k per month

Posted:

04-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

IT Support Engineers / IT Support Analysts / Helpdesk Engineers

We are looking for 1st -3rd line engineers that are looking for a creative, dynamic, service driven with a smile environment! Essentially, Techno-Geeks who can speak human!
So here’s the deal… if you are the most driven, ambitious, enthused, charming and downright brilliant Support Engineer out there, we’ll give you a great job in a cool office, pay you a good salary, and give you endless self-development opportunities.
 
Get Obsessed at the Lab 
 
ITLab is the UK’s fastest growing SME IT services company based in Cape Town, South Africa. Driven by Service Obsession, we are also hell bent on being the best B2B services company in any sector. Being the best means having the best people, and getting the best people means being the best place to work. This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across a varied technical environment and develop your skills. Furthermore we offer great benefits, and a fantastic working environment.
 
The Package:
  • R7k – R25k (CTC) depending on experience
  •  22 days annual leave
  •  Working for an established London based employer
  • Working with London based clients (predominately)
  • Access to a healthcare scheme
  • 40 – 45 hours per week, shifts during the core business hours of Monday – Friday, 8am – 9pm
 
What Does a Support Engineer Do?
 
1st-line engineer
  • Basic technical trouble shooting (e.g. password resets; cabling; access; workstation configuration)
  • Rebuilds of workstations
  • Installation of software
  • Requires a level of supervision (whether onsite or remote)
  • Qualification equivalent: A+ or MCITP
 
2nd-line engineer
  • Minimal supervision required
  • Average to good trouble shooting skills (e.g. AD; servers; workstations; databases; networking)
  • Ability to know where to find information if unable to resolve (i.e. technical sites; vendors; etc)
  • Rebuilds of servers
  • Troubleshooting of applications
  • Qualification equivalent: MCSA
 
3rd-line engineer
  • No supervision required
  • Excellent trouble shooting skills (e.g. Fortigate; Citrix; VM Ware; Exchange)
  • Investigation of repeat failures and establishing root cause
  • Consultancy on technical projects/solutions
  • Qualification equivalent: MCSE
 
So, Am I Right for the Job?
  • Experience of providing IT Support in a commercial environment relevant to your level (i.e. 1+ year for entry level etc.)
  • Excellent communication and interpersonal skills
  • Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs is massively advantageous but not essential!

Job Category:

Helpdesk Support, IT Consultant, IT Support, Network Administrator, Technical Support


Company Info


IT Lab Ltd
Cape Town, WC, South Africa

IT Support Engineer

col-narrow-left   

Location:

Cape Town, Western Cape 

Salary:

R7k to R25k per month

Posted:

04-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

IT Support Engineers / IT Support Analysts / Helpdesk Engineers

We are looking for 1st -3rd line engineers that are looking for a creative, dynamic, service driven with a smile environment! Essentially, Techno-Geeks who can speak human!
So here’s the deal… if you are the most driven, ambitious, enthused, charming and downright brilliant Support Engineer out there, we’ll give you a great job in a cool office, pay you a good salary, and give you endless self-development opportunities.
 
Get Obsessed at the Lab 
 
ITLab is the UK’s fastest growing SME IT services company based in Cape Town, South Africa. Driven by Service Obsession, we are also hell bent on being the best B2B services company in any sector. Being the best means having the best people, and getting the best people means being the best place to work. This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across a varied technical environment and develop your skills. Furthermore we offer great benefits, and a fantastic working environment.
 
The Package:
  • R7k – R25k (CTC) depending on experience
  •  22 days annual leave
  •  Working for an established London based employer
  • Working with London based clients (predominately)
  • Access to a healthcare scheme
  • 40 – 45 hours per week, shifts during the core business hours of Monday – Friday, 8am – 9pm
 
What Does a Support Engineer Do?
 
1st-line engineer
  • Basic technical trouble shooting (e.g. password resets; cabling; access; workstation configuration)
  • Rebuilds of workstations
  • Installation of software
  • Requires a level of supervision (whether onsite or remote)
  • Qualification equivalent: A+ or MCITP
 
2nd-line engineer
  • Minimal supervision required
  • Average to good trouble shooting skills (e.g. AD; servers; workstations; databases; networking)
  • Ability to know where to find information if unable to resolve (i.e. technical sites; vendors; etc)
  • Rebuilds of servers
  • Troubleshooting of applications
  • Qualification equivalent: MCSA
 
3rd-line engineer
  • No supervision required
  • Excellent trouble shooting skills (e.g. Fortigate; Citrix; VM Ware; Exchange)
  • Investigation of repeat failures and establishing root cause
  • Consultancy on technical projects/solutions
  • Qualification equivalent: MCSE
 
So, Am I Right for the Job?
  • Experience of providing IT Support in a commercial environment relevant to your level (i.e. 1+ year for entry level etc.)
  • Excellent communication and interpersonal skills
  • Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs is massively advantageous but not essential!

Job Category:

Helpdesk Support, IT Consultant, IT Support, Network Administrator, Technical Support


We are the #1 job site for IT Jobs in South Africa. The CompuJobs job site is your all in one it recruitment solution. Whether you are a candidate seeking a new IT job or a recruiter looking to hire IT staff, we are here to help you achieve your objectives. CompuJobs has been serving the information technology employment sector in South Africa since 2007. Job seekers please register to submit your CV and apply to jobs. Employers and recruitment agencies please check out the products page for available job posting and recruitment services. This is South Africa's information technology recruitment and career website. Your IT job search starts here. Let's get working!

PayFast

CompuJobs IT Job Portal - Your #1 resource for IT jobs in South Africa.

Copyright © 2017 CompuJobs | All Rights Reserved