CCI is the largest outsourced International Call Centre in Southern Africa, seeks a dynamic systems administrator to join their team of highly skilled IT Administrators in this fast paced and ever evolving environment.

Duties and Responsibilities -

• Maintain and proactively monitor server and network infrastructure.
• Install and configure servers, network devices, applications and other peripherals that integrate with the LAN.
• Implementing effective measures to protect systems and applications.

Requirements–

• Experience within the Contact Centre environment desirable.
• Attention to detail, drive and high level of customer service.
• Excellent communication skills both written and oral.
• Must be proactive in anticipating the complexities around changes within the infrastructure.

Systems Experience –

• MS Exchange Server 2010
• Experience of Cisco systems (Core and Floor switching fabric)
• MS AD Forest 
• VMWARE vSphere v5
• VMware View v5
• Thin-client based MS Terminal Server Desktops access
• Layer 2 and 3 Network Topologies
• VoIP Telephony (SIP and TFTP protocols)

Skills –

• A+, N+, MCSE
• CCNA